π Return & Exchange Policy
Hum apne customers ki satisfaction ko bohat importance detay hain. Agar aap apne order se satisfied nahi hain, to hum return aur exchange ki facility provide kartay hain β terms & conditions apply.
β
Return Policy
β’ Product delivery ke 7 din ke andar return request ki ja sakti hai.
β’ Product unused, original condition aur original packaging me hona chahiye.
β’ Sale / discounted items returnable nahi hotay.
β’ Return approve honay ke baad:
β’ Store credit ya
β’ Exchange offer kiya jata hai
(Cash refund available nahi hota).
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π Exchange Policy
β’ Size, color ya design issue ki surat me exchange available hai.
β’ Exchange request 7 din ke andar raise karni hogi.
β’ Agar desired product stock me available na ho:
β’ Store credit diya jaye ga.
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β Non-Returnable Items
β’ Used ya damaged items
β’ Customized / special orders
β’ Sale / clearance items
β’ Products without original tags & packing
π Shipping Charges
β’ Return shipping charges customer bear kare ga.
β’ Agar product defective ya wrong item receive hua ho:
β’ Exchange shipping hum cover karein ge.
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β οΈ Damaged / Wrong Item Received
Agar aap ko damaged ya wrong product receive hua hai:
β’ 24 hours ke andar clear pictures ke sath contact karein
β’ Complaint verify honay ke baad free exchange process kiya jaye ga
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π© How to Request Return / Exchange
Please contact us with:
β’ Order number
β’ Issue details
β’ Product pictures
π§ Email: support ilucci.com@gmail.com
π WhatsApp: 03283432329
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π Final Note
Hum apni policies ko without prior notice update kar saktay hain.
Purchase karna is policy se agreement samjha jata hai.
Easy exchange within 7 days. Quality guaranteed.