FAQs

  1. Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery on selected locations. Availability will be shown at checkout.

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  1. How long does delivery take?

Orders are usually delivered within 3–5 business days, depending on your location.

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  1. What are the shipping charges?

Shipping charges (if any) are displayed at checkout. We may offer free shipping during promotions.

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  1. Can I return or exchange a product?

Yes, we offer returns and exchanges according to our Return & Exchange Policy.

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  1. What if I receive a damaged or wrong item?

Please contact us within 48 hours of delivery with clear photos of the issue.

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  1. How can I track my order?

Once your order is shipped, tracking details will be shared via email or WhatsApp (if available).

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  1. Are your handbags original?

Yes, all Illucci handbags are 100% original and carefully inspected before shipping.

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  1. Can I cancel my order after placing it?

Orders can be cancelled before shipment. Once shipped, cancellation is not possible.

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  1. What payment methods do you accept?

We accept Cash on Delivery and online payment methods available at checkout.

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  1. How can I contact Illucci

You can reach us through our Contact Us page, email, or WhatsApp support