🔁 Return & Exchange Policy
Hum apne customers ki satisfaction ko bohat importance detay hain. Agar aap apne order se satisfied nahi hain, to hum return aur exchange ki facility provide kartay hain — terms & conditions apply.
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✅ Return Policy
• Product delivery ke 7 din ke andar return request ki ja sakti hai.
• Product unused, original condition aur original packaging me hona chahiye.
• Sale / discounted items returnable nahi hotay.
• Return approve honay ke baad:
• Store credit ya
• Exchange offer kiya jata hai
(Cash refund available nahi hota).
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🔄 Exchange Policy
• Size, color ya design issue ki surat me exchange available hai.
• Exchange request 7 din ke andar raise karni hogi.
• Agar desired product stock me available na ho:
• Store credit diya jaye ga.
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❌ Non-Returnable Items
• Used ya damaged items
• Customized / special orders
• Sale / clearance items
• Products without original tags & packing
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🚚 Shipping Charges
• Return shipping charges customer bear kare ga.
• Agar product defective ya wrong item receive hua ho:
• Exchange shipping hum cover karein ge.
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⚠️ Damaged / Wrong Item Received
Agar aap ko damaged ya wrong product receive hua hai:
• 24 hours ke andar clear pictures ke sath contact karein
• Complaint verify honay ke baad free exchange process kiya jaye ga
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📩 How to Request Return / Exchange
Please contact us with:
• Order number
• Issue details
• Product pictures
📧 Email: support@ilucci.com@gmail.com
📞 WhatsApp: 03283432329
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📌 Final Note
Hum apni policies ko without prior notice update kar saktay hain.
Purchase karna is policy se agreement samjha jata hai.
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Easy exchange within 7 days. Quality guaranteed.